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Kelly Le
Global Omnichannel CX Strategy
Bio:
Kelly Le is a strategic leader in omnichannel customer experience with over 12 years of experience driving digital transformation in healthcare. At Alnylam Pharmaceuticals, she leads the evolution of digital engagement capabilities, building scalable infrastructure and orchestrated experiences that connect patients and HCPs to the right information at the right time. Her expertise sits at the intersection of data, technology, and storytelling. Prior to Alnylam, Kelly led award-winning digital and social campaigns at HAVAS, spanning rare and specialty disease portfolios. She brings a pragmatic, outcomes-driven lens to programmatic strategy—helping brands activate real-time data, bridge data silos, and measure impact across the clinical workflow.