Panel: Bridging the Gap Between Omnichannel Strategy and Execution

Session details:

• Orchestrate personalized journeys across channels by aligning pre-visit, in-office, and post-visit experiences
• Build seamless engagement flows that connect digital and in-person touchpoints with consistency and clarity
• Unify cross-functional teams to enable smooth, scalable execution of omnichannel strategies
• Apply behavioral data to actively refine journey personalization and boost relevance in real time
• Track and adjust performance continuously to optimize engagement and improve outcomes across channels